Welcome to ServiceHub. Your privacy is critically important to us. This Privacy Policy explains how ServiceHub ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you use our mobile application and services.
Please read this Privacy Policy carefully. By using ServiceHub, you consent to the data practices described in this policy.
1. Information We Collect
To provide seamless local service booking between customers and service providers, we collect the following types of information:
A. Personal Information
- Account Registration: Name, phone number, email address, and profile picture.
- Service Provider Verification: Government-issued photo ID (Aadhaar, PAN, Driving License, etc.), business details, and professional certifications/licenses.
B. Location Data
- GPS Location: We collect precise or approximate real-time geographical location data from your mobile device. Location access is used to match customers with nearby verified service providers, show live status/navigation for service delivery, and verify service completion at the customer's location.
C. Booking & Service Activity
- Service requests, booking history, job details, ratings, reviews, and communications (in-app chat/call logs) between customers and providers.
D. Financial & Payment Information
- Payment transaction details, payout account details for providers (UPI ID, Bank Account details).
Note: All online payments are securely processed via PCI-DSS compliant payment gateways (e.g., Razorpay, Cashfree, Stripe). ServiceHub does not store credit/debit card numbers or UPI PINs.
E. Device & Technical Information
- Operating system version, device model, IP address, unique device identifiers, app performance crash logs, and usage analytics.
2. How We Use Your Information
We use the collected information for purposes including:
- Core Platform Operation: To facilitate bookings, match users, and enable communication between customers and providers.
- Location-Based Services: To identify service availability based on user location.
- Account Security & Verification: To verify identities, detect fraudulent activities, and maintain platform trust.
- Transactions & Payouts: To process customer payments and transfer earnings to service providers.
- Customer Support: To resolve booking issues, process refunds, and address support requests.
- Notifications: To send transactional SMS/WhatsApp messages, push notifications for booking status, OTPs, and service updates.
3. Information Sharing & Disclosure
We do not sell your personal data. We share information only in the following scenarios:
- Between Customers and Service Providers: When a booking is placed or accepted, relevant contact details (Name, Phone Number, Service Address, and Job Details) are shared between the customer and the provider to execute the service.
- Third-Party Service Providers: With trusted infrastructure partners including Firebase (Authentication & Database), payment processors, cloud hosts, and SMS/Push notification gateways.
- Legal Compliance & Safety: When required by law, subpoena, or legal processes to protect the rights, property, or safety of ServiceHub, our users, or the public.
4. Data Retention & Security
- Security Measures: We use industry-standard encryption (TLS/SSL), access controls, and secure server infrastructure to safeguard your information.
- Data Retention: We retain your data as long as your account is active or as required to fulfill legal, tax, or accounting obligations.
5. Your Rights & Choices
- Access & Correction: You can update your profile details directly in the app.
- Permissions Control: You may disable location, camera, or push notification permissions anytime via your device settings.
- Account Deletion: You can request account and data deletion by navigating to App Settings or emailing our support team at support@servicehub.com. Upon verification, your data will be permanently deleted unless required by law.
Click the button below to compose a deletion request email automatically, or copy the email body template to send manually.
6. Children's Privacy
ServiceHub is intended for users who are at least 18 years of age. We do not knowingly collect personal data from individuals under 18.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes by updating the date at the top of this policy and providing notice within the app.
8. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: support@servicehub.com / privacy@servicehub.com
- App Support: ServiceHub App > Profile > Help & Support